RETURNS & EXCHANGES

At Chur, we get that buying clothing online can be tricky if you've never felt the product or tried it on. That's why we have a returns policy that allows you to exchange a product if there is a sizing issue.

• Unfortunately, we cannot do a refund or exchange due to a change of mind.
• If you receive a faulty product you have the option of an exchange or a refund.
• From the date your parcel is received, orders have 14 days to return items.
• Return shipping is at the customer’s expense. We highly recommend you send your parcel on a tracked service and get a copy of the return tracking information as we do not accept responsibility for items that are lost or damaged in transit.
• Returns remain the responsibility of the purchaser until received by Chur.
• For returns and exchanges:
     - Items must be in their original condition, unworn and unwashed.
     - Not altered or damaged eg stained by dirt, food etc, or has picked up a smell from tobacco, perfume, deodorant etc.
• Unfortunately we will refuse returns of items where the above criteria haven’t been met.
• For an exchange due to a sizing issue or a refund due to a faulty product please email us at info.choosers@gmail.com and we will go from there.